Although there are a number of solutions that cater to the Travel Agents industry, however, there is a need for an integrated solution, which has multiple GDS integration, Credit control, and business intelligence module and performance reports.

The core business objectives are:

  • Comprehensive CRM for Travel Agency
  • Integrated view of customer from Agency perspective
  • Includes Visa Management and Incentive Modules
  • Multi-Dimensional View of Data to help in Decision making
  • Alerts, Bells and whistles to address credit control
  • Integration with multiple GDS in the backend

Solution

The following are solution highlights

  • User friendly, affordable and saves time and increases productivity
  • Helps agency to know their client base and focus their marketing efforts
  • This solution is web based hence agency can access it anytime, anywhere via internet.
  • Detailed client and vendor profiles with personalized marketing
  • Agents share client profile data as CRM runs on agency intranet.
  • Shares the Trams Back Office database and provides Agents live access to Travel & Payment History
  • Controls Agent Access with Built-In Security, configurable with roles
  • Streamlines marketing with Point-and-Click Codes
  • Generates targeted client lists with flexible queries (Combines History and Preferences in one Query to find a target market)
  • Saves time and duplication with Merge to PNR
  • Advanced query and reporting
  • Merge to PNR allows agents to push profile data directly into the PNR
  • Import PNR segment details into Client Base quickly and efficiently
  • Manage trip details including reservations, agent to-do lists, itinerary printing and invoicing, and inventory management
  • Live Connect to third-party web-based booking engines to seamlessly pass agency login and client data to the supplier booking site AND import reservations from the booking engines back into customers’ profiles within Client Base
  • Create multiple reminders to help remember common tasks such as collecting deposit, final payment, checking for documents, making welcome home calls — all at one time
  • Print client quotes, or Trip Proposals to provide a format friendly print out of reservations you have made that does not coincide with receiving payment from your client

Result

Comprehensive and Integrated CRM and operations solution for the Travel Agencies